Refund policy
Return Policy for B Maximum Sports and Health
At B Maximum Sports and Health, we are committed to your satisfaction with our products. We understand that sometimes a product may not meet your expectations, and we want to ensure a straightforward and fair process for returning such items.
Duration for Returns:
- You have 30 days from the date of purchase to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Shipping:
- The customer is responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
Restocking Fee:
- We do not charge a restocking fee on returned items.
Process for Returns:
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Contact Us: Before sending the item back, please contact us at info 2. We will provide you with further instructions on where to send the returned items.
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Package Your Return: Securely package the item in its original packaging and include any accompanying accessories or documentation.
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Ship the Item: Send the item to the provided return address. You will be responsible for paying for your own shipping costs for returning the item.
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Receive Your Refund: Once we receive and inspect the returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions / Non-Returnable Items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bmaximum.com and send your item to the provided return address.
Contact Us: For more information about our return policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@bmaximum.com or by mail using the details provided below:
B Maximum Sports and Health, SL
C/ Tallers 22, 4-4
08001 Barcelona
Spain
